Compliance

LEGAL COMPLIANCE: DISCLOSURE NOTICE

"Safeguarding all that you have achieved"

At Sureguard Insurance Brokers, we fully comply with the Financial Advisory and Intermediary Services (FAIS) Act, which is designed to protect the public by setting out how financial services—such as advice and intermediary services—must be delivered.

In line with this Act, all our advisors operate under our authorized Financial Services Provider (FSP) license, ensuring that every service we render is lawful, transparent, and accountable. The FAIS Act also requires us, as an FSP, to disclose important information about the product provider, the intermediary, and the financial services being offered.

Furthermore, guided by the principles of Treating Customers Fairly (TCF), Sureguard advisors carefully assess which products are most suitable for each client’s needs. We are committed to delivering services with honesty, fairness, skill, care, and diligence, ensuring that our clients’ best interests always come first.

Disclosure Notice

(This notice does not form part of any Insurance Contract or any other legal agreement)

At Sureguard Insurance Brokers, we emphasize transparency and accountability. As a user of this website, it is your responsibility to read and understand all Terms & Conditions, disclosure notices, and policies made available to you here. By continuing to use this site, you acknowledge that you have read, understood, and accepted these Terms & Conditions, disclosure notices, and policies.

As a short-term insurance policyholder, or prospective policyholder, you are entitled to the following important information:

Disclosure Notice to insurance policyholders

1. Your Financial Service Provider

1.1 Name, physical address, postal address and telephone number:

NAME: BTM Investments (Pty) Ltd

Trading As: Sureguard Insurance Brokers

Company Registration Number: 2020/833957/07

FSB Licence Number: 51380

Physical Address: Unit 94, Seasons Court, 103 Zenith Drive, Umhlanga Ridge, 4319

Postal Address: P.O. Box 94, Seasons Court, 103 Zenith Drive, Umhlanga Ridge, 4319

Telephone Number: 032 946 2921

Cell Number: 082 234 5622

Email Address: bhavna@sureguard.co.za

Key Individual: Bhavna Maharaj

Contact Person: Bhavna Maharaj

Qualifications: B.Com Marketing Management Degree

Experience: Insurance Broker Since 2013

Authorized to provide Financial Services in respect of:

Short-Term Personal and Short-Term Commercial Lines, Transport Solutions Insurance, Life Assurance and Investments, Guarantees, Specialist Liability, Engineering, Goods in Transit, and Environmental Cover.

1.2 Compliance Officer

At Sureguard Insurance Brokers, we are committed to upholding the highest standards of compliance with all financial services regulations. To ensure transparency, accountability, and legal adherence, we make use of an independent external compliance officer.

Our appointed compliance officer is:

National Compliance CC (FSP No. 1307)
Address: 4 Brabham House, Garlicke Crescent, Crowthorne Corner, Ballito, KwaZulu-Natal, South Africa

Share Call: 0860 104 194
Tel: 032 946 2921 / 2949
Fax: 032 946 2225
Emergency: 083 675 3107

1.3 Complaints Procedure

At Sureguard Insurance Brokers, we take client complaints very seriously. If you are dissatisfied with any aspect of our service, you have the right to raise a formal complaint.

To lodge a complaint, please contact:

Complaints Department – Sureguard Insurance Brokers
Address: Unit 94, Seasons Court, 103 Zenith Drive, Umhlanga Ridge, 4319
Tel: 031 065 5955
Cell: 082 234 5622
Email: bhavna@sureguard.co.za